• Two night minimum is required. Holidays and peak season may require three nights. Some homes are only available by the week. Some homes can be rented on a monthly basis; call for availability.
• Weekly stays can begin on any day of the week.
• CHECK-IN is after 3PM daily. CHECK-OUT by 11AM daily.
• Visa and MasterCard, cashier's checks and money orders accepted.
• Tenants must be 24 years of age. NO HOUSE PARTIES, PLEASE!
• 50% of total amount is due upon booking. The balance is due thirty days prior to arrival. An authorized HOLD will be placed on your credit card for a security and damage deposit, but this amount will not be collected unless there is damage to the property.
• All reservations are subject to a reservation fee, 7% NC sales tax, 3% local occupancy tax.
• Personal items and paper products are not supplied. Please bring your own, thanks!

Cancellation Policy: If you find you must cancel, please do so immediately. If canceled, the advance rent payment will NOT be refunded, unless the property is re-rented for the same time period. If the cabin rebooks, the tenant will receive the advance rent payment less $50 cancellation fee and $30 reservation fee.

If tenant fails to arrive by 11:00 a.m. on the day following the scheduled arrival day, they forfeit any advance rental payment. Failure to pay unpaid balance forfeits all advance payment and reservation rights. No refund of unused days in the event of late arrival or early departure.

• We reserve the right to make a substitute accommodation for you if circumstances demand.
• All homes are fully equipped for normal housekeeping. Towels and linens are provided in some of our properties, but you may need to bring your own. Please check in advance. If you choose to use our linens, they must be washed, dried and folded at the end of your tenancy or an additional cleaning fee will be assessed.
• Tenant is not being charged a cleaning fee as long as the cabin is left clean. Guests are asked to leave the home in the same condition as it was found, including but not limited to floors, kitchen and bathroom. Failure to clean will result in a cleaning fee being assessed to your security deposit. If departing on a Sunday, Christmas or Thanksgiving Day, one bag of trash may be left bagged inside the home. Otherwise, you are expected to drop your trash off at one of the convenience centers in the county (directions are provided in each home). Our quality control staff will remove all ashes from fireplaces.
• Each home is equipped with a central heating source such as electric heat, oil or gas furnace. Some homes also have fireplaces or wood burning stoves that offer supplemental heat.
• All properties are non-smoking. If evidence is found that smoking has occurred in the property your credit card will be assessed an excess cleaning fee of $250.00 for deodorization.

VIOLATION OF NO SMOKING AND PET POLICY WILL RESULT IN IMMEDIATE EVICTION AND COLLECTION OF DAMAGE DEPOSIT.

• We do have some homes that allow pets. An additional nonrefundable fee of $50/pet is required for your furry (or scaly) family members. Bringing pets MUST be arranged in advance. Bringing pets to units that are not pet friendly or failing to pay a pet fee will result in a $50 pet fee plus a $75 cleaning fee being charged to your credit card or security deposit.
• Rental rates are posted per home. Check the listing for schedule of rates and occupancy. Every effort has been made to assure that the descriptions of the properties are correct, but we cannot be responsible for changes made by the owner to the furnishings or equipment. All equipment in your accommodations should be in working order. Please report any problems to our office. Every effort will be made to correct the problem, but we cannot refund your money due to mechanical failures.
• Please check the number of people each unit sleeps as detailed in the unit description. This represents the total number of people, including children allowed to stay in the house. IF MAXIMUM OCCUPANCY IS EXCEEDED, IMMEDIATE EVICTION WILL TAKE PLACE.
• If you vacation in the High Country during the winter months, please come prepared to drive in snow and/or ice to reach your destination. We do recommend chains or 4-wheel drive, as most of our homes are located on secondary roads. We are not able to make refunds due to inclement weather. Travel Guard Travel Insurance  (Trip Insurance) is highly recommended!
• We'll try to keep this page updated, however, RATES AND AMENITIES ON THIS WEB SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE.
• Local state and county taxes apply.

HOT TUB CHEMICALS AND TESTING
DANGER - NEVER ENTER A HOT TUB PRIOR TO TESTING WATER FOR PROPER CHEMICAL BALANCE. ENTERING PRIOR TO TESTING CAN LEAD TO SERIOUS MEDICAL PROBLEMS.

If the hot tub needs to be drained due to tenants negligence or is excessively dirty, your account will be accessed a $75 fee to “drop”, clean, sanitize,
and refill the hot tub!

YOU ARE RESPONSIBLE FOR THE TESTING PROCESS DURING YOUR STAY.

Typically the chemicals leech out of the water and the readings will be low. Test strips are located at each home that is equipped with a hot tub. Specific testing instructions are located on each bottle of test strips.

Ph and total alkalinity can be raised simultaneously by adding “total alkalinity”. This should be added, with jets on high, about one to two ounces at a time until water test properly. In the absence of “total alkalinity”, normal household baking soda will substitute.

Proper sanitizer levels are critical. This is the agent that neutralizes bacteria in the water. Sanitizers come in many trade names. Typically they are labeled as “MPS”, “Oxy Brite” or say oxidizers or sanitizer. They can be added, with jets on high, about one to two ounces at a time until water tests properly. In the absence of sanitizer, household Clorox can be added, with jets on high, about one eighth of a cup at a time.

You should never enter a hot tub dirty or with creams or oils. This will clog the filter and not allow the water to clean properly. This will severely curtail the filtering process.

We will happily answer any questions you have about testing during normal working hours prior to your stay.